We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at team@fireandems.com. Please note that returns will need to be sent to the following address: Fire & EMS, LLC 4205 Yancey Rd Douglasville, GA 30135
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. Shipping costs are not refunded.
You can always contact us for any return questions at team@fireandems.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right. You must contact us within 21 days from date on invoice.
Exceptions / non-returnable items
-Certain items, such as custom products (special orders or personalized items), cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
-KALTgear- If an item you ordered does not fit and you wish to exchange for a different size or return it for a refund, you, the customer- are responsible to pay for shipping charges to return your item to us to exchange your items. Return shipping costs are non-refundable.
Unfortunately, we cannot accept returns on clearance items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@fireandems.com.